Privacy Policy
Privacy Policy for Service Professionals
Posted: November 1, 2024
1. Introduction
1.1 At Instapro, we recognize and respect the importance of protecting the privacy of our users (“you” and “your”).
1.2 This Privacy Policy describes how Instapro (“we”, “our” or “us”) collects and processes Personal Information about you as a Service Professional through using our Service, www.instapro.com and all our other websites, telephone communications, mobile apps and software (collectively, “Website”). “Service” means any service that is provided by us to you. This includes but is not limited to provision of contact details, information about jobs, industry information and other products. The Services may be provided through the Website, telephone or by any other electronic means. “Personal Information” is information, or a combination of pieces of information, that could reasonably allow you, as an individual, to be identified.
1.3 This Privacy Policy applies to all Personal Information about you that we collect or process. This Privacy Policy also covers how we use and protect your Personal Information as well as your rights in relation to your data. If you are not a Service Professional but a Customer, please see our Privacy Policy for Customers.
2. Contact details
2.1 We are responsible for determining how and why the Personal Information that you provide to us is processed and are responsible for such Personal Information. If you have any questions about this Privacy Policy or our privacy practices, please contact us:
2.1.1 by post at Instapro, 130 E. Washington St., Indianapolis, IN 46204; or
2.1.2 by email at privacy@instapro.com.
3. How we collect Personal Information
3.1 We collect Personal Information about you from a variety of sources, including:
3.1.1 from you directly such as when you sign up for an account, contact us and/or use our Services;
3.1.2 from information we generate about you during our relationship with you; such as data collected from cookies and other similar technologies;
3.1.3 from information we collect about you from other sources, such as Google, Meta, and TikTok. This includes commercially available sources too, such as public databases (where permitted by law).
3.2 We also may collect information about you from customers registered on our Website through the reviews they provide or through other individuals you provide by way of references for verification by us. It is your responsibility to tell the referees provided on the references that they may be contacted by us and ensure consent for such contact is received from the referees.
3.3 We may be required by law to collect certain Personal Information about you or as a consequence of any contractual relationship we have with you. Failure to provide this information may prevent or delay the fulfillment of our obligations to you and other regulatory bodies.
4. What we collect
4.1 Information we collect directly from you
4.1.1 The categories of information that we may collect directly from you include the following:
(a) personal and contact details e.g. name, date of birth; telephone number, email address, postal address, billing address;
(b) account details e.g. username and password;
(c) communications e.g. when you participate in message boards or forums, participate in polls or surveys, respond to a review, message a customer or contact us with a question, comment or request;
(d) financial details e.g. your bank account details;
(e) ID documents e.g. drivers’ license or passport;
(f) recordings of calls you make to our customer service agents for training quality purposes;
(g) your photograph;
(h) proof of ability e.g. skill-based questionnaires, trades qualifications, evidence of work done etc.
4.2 Information we collect about your use of the Services
4.2.1 Below are examples of the other categories of information that we may collect:
(a) technical information collected from your computer or mobile device e.g. your IP address, browser type, operating system;
(b) information about your usage of our Website, Services, and apps e.g. the pages you visit when using the Services, the search terms you enter on the Services, how often you use the Services, the pages you access before and after accessing the Services, our understanding of your interests as a result of your use of the Services and whether you are a regular or occasional user of the Services.
4.3 Information we collect from other sources
4.3.1 Below are examples of the categories of information we may collect from other sources:
(a) personal details e.g. name;
(b) business details e.g. business name, legal name, directors;
(c) publicly available background information e.g. bad press or reviews on other sites about Service Professionals;
(d) unsolicited complaints from third parties;
(e) details about your advertising preferences e.g. interaction with online advertisements;
(f) technical information about the delivery of emails, SMS, and push notifications from other sources such as Google Analytics and Amazon Web Services;
(g) details of work being completed by you.
5. How we use your Personal Information and the basis on which we use it
5.1 We may use your Personal Information for the following purposes:
| Subject Matter | Purpose/Activity | Basis for processing |
|---|---|---|
| Identification and authentication | We use your identification information, e.g. username and password, to verify your identity when you access and use our Services and to ensure the security of your Personal Information | This is so we can comply with our contractual obligations to you. |
| Operating our Services | We process your Personal Information to provide the Services you have requested. | This is so we can comply with our contractual obligations to you. |
| Improving our Services | We analyze information about how you use our Services to provide an improved experience for the users of all our Services. We may use your data for product testing and development, site analytics, or running and analysis of surveys you choose to take part in to improve our Services. | It is in our legitimate interest to conduct research and analytics in relation to the running of our Services so we can understand any issues with our Services and improve them. |
| Preventing Fraud | We analyze your information to detect fraudulent activity, including but not limited to creating new accounts for banned users and posting fake feedback. | It is in our legitimate business interest to use the information provided to us for this purpose, so we can keep the Service safe for all of our users. |
| Communicating with you | We may use your Personal Information when we communicate with you, for example, if we are providing information about changes to our Terms and Conditions or if you contact us with questions. We may also contact you to ask you for feedback on our Services for internal research purposes. | It is in our legitimate interest that we are able to provide you with appropriate and personalized responses and provide you with notices about our Services as well as conduct research into our Services for business research and development. |
| Marketing | We may use your Personal Information to create a profile about you, place you into marketing segments in order to better understand your preferences and to personalize the marketing messages we send to you. | a) Where you receive newsletters or offers from us, this is on the basis of our legitimate interests and you may opt out at any time. |
| Running and protecting our business | We analyze your Personal Information to exercise our legal rights where it is necessary to do so, for example, to detect, prevent and respond to fraudulent activity and claims e.g. fake feedback, inappropriate communications, creation of new accounts for banned users, intellectual property infringement claims, or violations of law or our Terms and Conditions. | It is in our legitimate interest to operate our Website and Services in a safe and lawful way and protect from fraudulent or other unlawful activity. |
| Complying with our obligations | We may process your Personal Information to carry out fraud prevention checks or comply with other legal or regulatory requirements, where this is explicitly required by law. | It is necessary to comply with a legal obligation. |
| Customizing your experience | When you use our Services, we may use your Personal Information to improve your experience with us. | It is in our legitimate interests to provide and develop our Services with relevant content for you. |
6. Anonymised data
6.1 We may anonymize your Personal Information in such a way that you may not reasonably be re-identified by us or any other company. We may use this anonymized information for any other purpose.
7. How and when we share your Personal Information
7.1 We may share your Personal Information with third parties under the following circumstances:
7.1.1 When you are chosen, shortlisted or hired: we will share the name, phone number and the approximate location of the job of the Customer with you; and your name, email address, phone number and profile page with the Customer.
7.1.2 If there is a dispute between a Customer and you: in the event of a dispute, we will share your address, email address, and telephone number with the Customer who posted the job at their request. At our absolute discretion, we may share other relevant information where we are legally permitted to do so.
7.1.3 Search engines: Every Service Professional Account has a public profile page which is displayed in search results to help generate interest from potential customers; these profiles can also show on our directories and other pages. The information we display on these pages includes but is not limited to: username, company name, trading name, email address, profile picture, working area, feedback, company information, trade services, photographs, and other information that you may provide us with.
7.1.4 Service providers and business partners:
(a) We may share your Personal Information with our service providers and business partners that perform marketing services, fraud prevention, and other business operations for us for the purposes set forth above. For example, we may partner with companies to process secure payments (such as Braintree, a payment option for bank transfers), collect debts, optimize services, supply online behavioral advertising, send newsletters and marketing messages, send support emails, communicate via messaging services, and analyze information.
(b) We may also share your information with third-party advertising partners such as TikTok, Google, and Meta to show you advertisements that are relevant to your interests. Such information may include your e-mail address, name, and telephone number. These advertising partners have their own privacy notices, which may differ from ours. We encourage you to review the privacy notices of these partners before providing any information to them.
7.1.5 Group companies:
We are owned by Angi International LLC, and we work closely with other businesses and companies that fall under the Angi Inc. family. We may share certain information about your usage of the site with Angi Inc. and other Angi Inc. companies for the purposes of security, optimization of products and services, and internal reporting.
7.1.6 Where required by law:
We may share your Personal Information with law enforcement agencies, courts, other government authorities, or other third parties where we believe it necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party.
7.1.7 In the context of a transaction:
We may share your Personal Information with potential transaction partners, service providers, advisors, and other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell or transfer all or a portion of our assets or business. Should such a sale or transfer occur, we will use reasonable efforts to obligate the entity to which we transfer your Personal Information to use it in a manner that is consistent with this Privacy Policy.
7.1.8 We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Information, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
7.1.9 We may share your Personal Information with third parties that assist with our business operations, including through processing payments, assisting with our customer service, communications delivery, background check services, analytics, marketing, and maintaining the security and stability of our Services, and internal networks
8. Information Security and Storage
8.1 We implement physical, technical, and organizational security measures designed to safeguard the Personal Information we process through our Services. These measures are aimed at providing on-going integrity and confidentiality for your Personal Information. We evaluate and update these measures on a regular basis. However, no information system is impenetrable, so we cannot guarantee the absolute security of your information.
8.2 We retain your Personal Information for as long as we have a relationship with you. When deciding how long to keep your Personal Information after our relationship with you has ended, we take into account our legal obligations. We may also retain records to investigate or defend against potential legal claims. We will also retain information on all Service Professionals to help us prevent fraudulent activity e.g. trying to open multiple accounts.
9. International data transfer
9.1 Your Personal Information may be transferred to, stored, and processed in a country that is not regarded as providing the same level of protection for Personal Information as the US, and may be available to the government of those countries under a lawful order made in those countries.
9.2 We have put in place appropriate safeguards to provide adequate protection for your Personal Information. For more information on the appropriate safeguards in place and to obtain a copy of such safeguards, please contact us using the contact information set out at Section 2 above.
10. Changes to the Policy
10.1 We may modify or update this Privacy Policy from time to time. If we make any revisions that materially change the ways in which we process your Personal Information, we will notify you of these changes before applying them.
Privacy Policy for Customers
Posted: November 1, 2024
1. Introduction
1.1 At Instapro, we recognize and respect the importance of protecting the privacy of our customers, being any customer who submits or publishes a job on the Instapro platform (“Customer”, “you” or “your”).
1.2 This Privacy Policy describes how Instapro (“we”, “our” or “us”) collects and processes Personal Information about you through using our Service, www.instapro.com and all our other websites, telephone communications, mobile apps and software (collectively, “Website”). “Service” means any service that is provided by us to you. This includes but is not limited to provision of contact details (including email address), information about jobs, industry information and other products. The Services may be provided through the Website, telephone, or by any other electronic means. “Personal Information” is information, or a combination of pieces of information, that could reasonably allow you to be identified.
1.3 This Privacy Policy applies to all Personal Information about you that we collect or process. This Privacy Policy also covers how we use and protect your information as well as your rights in relation to your data. If you are a Service Professional on our platform, please see our Privacy Policy for Service Professionals.
2. Contact details
2.1 We are responsible for determining how and why the Personal Information that you provide to us is processed and are responsible for such Personal Information. If you have any questions about this Privacy Policy or our privacy practices, please contact us:
2.1.1 by post at Instapro, 130 E. Washington St., Indianapolis, IN 46204; or
2.1.2 by email at privacy@instapro.com.
3. How we collect Personal Information
3.1 We collect Personal Information about you from a variety of sources:
3.1.1 from you directly such as when you sign up for an account, contact us and/or use our Services;
3.1.2 from information we generate about you during our relationship with you; such as data collected from cookies and other similar technologies;
3.1.3 from information we collect about you from other sources, such as Google, Meta, and TikTok. This includes commercially available sources too, such as public databases (where permitted by law); and
3.1.4 from Service Professionals registered on our site.
4. What we collect
4.1 Information we collect directly from you
4.1.1 The categories of information that we may collect directly from you include the following:
(a) personal and contact details e.g. name, telephone number, email address, postal address;
(b) account details and financial details e.g. username, password, account details, credit/debit card number;
(c) communications e.g. when you participate in message boards or forums, participate in polls or surveys, write a review about a job or Service Professional, message a Service Professional through our chat function, or contact us with a question, comment or request;
(d) job details e.g. what work you need to be carried out on a property, and when;
(e) photographs e.g. of the job required or if you post a review about a Service Professional, you may have the option to add photographs to accompany the review;
(f) recordings of calls you make to our customer service agents for training quality purposes.
4.2 Information we collect about your use of the Services
4.2.1 Below are examples of the other categories of information that we may collect:
(a) technical information collected from your computer or mobile device e.g. your IP address, browser type, operating system;
(b) information about your usage of the Website, Services and apps e.g. the pages you visit when using the Services, the search terms you enter on the Services, how often you use the Services, the pages you access before and after accessing the Services, our understanding of your interests as a result of your use of the Services and whether you are a regular or occasional user of the Services.
4.3 Information we collect from other sources
4.3.1 Below are examples of the categories of information we may collect from other sources:
(a) details about your advertising preferences e.g. interaction with online advertisements;
(b) technical information about the delivery of emails, SMS, and push notifications from other sources such as Google Analytics and Amazon Web Services;
(c) details of work being completed for you by a Service Professional.
5. How we use your Personal Information and the basis on which we use it
5.1 We may use your Personal Information for the following purposes:
| Purpose | Purpose/Activity | Basis for processing |
|---|---|---|
| Offering and operating our Services | We process your Personal Information to provide the Services you have requested. | This is so we can comply with our contractual obligations to you. |
| Communicating with you | We may use your Personal Information when we communicate with you, for example, if we are providing information about changes to our Terms and Conditions or if you contact us with questions. We may also contact you to ask you for feedback on our Services for internal research purposes. | It is in our legitimate interest that we are able to provide you with appropriate and personalized responses and provide you with notices about our Services as well as conduct research into our Services for business research and development. |
| Customizing your experience | When you use our Services, we may use your Personal Information to improve your experience with us, such as by providing interactive or personalized elements on our Services and providing you with content based on your interests. | It is in our legitimate interests to provide and develop our Services with relevant content for you. |
| Marketing | We may use your Personal Information to create a profile about you, place you into marketing segments in order to better understand your preferences and to personalize the marketing messages we send to you. | a) Where you receive newsletters or emails, this is on the basis of our legitimate interests to provide you with more relevant and interesting advertising messages and you may opt out at any time. |
| Improving our Services | We analyze information about how you use our Services to provide an improved experience for all users of our Services. We may use your data for product testing and development, site analytics, or running and analysis of surveys you choose to take part in to improve our Services. | It is in our legitimate interest to conduct research and analytics in relation to the running of our Services so we can understand any issues with our Services and improve them. |
| Running and protecting our business | We analyze your Personal Information to exercise our legal rights where it is necessary to do so, for example, to detect, prevent and respond to fraudulent activity and claims e.g. fake feedback, inappropriate communications, creation of new accounts for banned users, intellectual property infringement claims, or violations of law or our Terms and Conditions. | It is in our legitimate interest to operate our business in a safe and lawful way and protect it from fraudulent or other unlawful activity. |
| Complying with our obligations | We may process your Personal Information to carry out fraud prevention checks or comply with other legal or regulatory requirements, where this is explicitly required by law. | It is necessary to comply with a legal obligation. |
6. Anonymized data
6.1 We may anonymize your Personal Information in such a way that you may not reasonably be re-identified by us or any other company. We may use this anonymized information for any other purpose.
7. How and when we share your Personal Information
7.1 We may share your Personal Information with third parties under the following circumstances:
7.1.1 When you post a job: your name will be shown publicly on certain pages of our website as well as to Service Professionals who may be suitable for your job. The approximate location of the job, job title, description, and photos will also be displayed but these elements are usually not deemed to be Personal Information.
7.1.2 When you post a review: your name will be shown publicly unless you choose to make it anonymous.
7.1.3 When a Service Professional is shortlisted, accepted or hired: we will share your name, email address, phone number and the approximate location of the job with the Service Professional; and the name and phone number of the Service Professional with you.
7.1.4 Service providers and business partners:
(a) We may share your Personal Information with our service providers and business partners (separate from Service Professionals) that perform marketing services, fraud prevention, and other business operations for us. For example, we may partner with companies to process secure payments, optimize services, supply online behavioral advertising, send newsletters and marketing messages, send support emails, communicate via messaging services, and analyze information.
(b) We may also share your information with third-party advertising partners such as TikTok, Google, and Meta to show you advertisements that are relevant to your interests. Such information may include your e-mail address, name, and telephone number. These advertising partners have their own privacy notices, which may differ from ours. We encourage you to review the privacy notices of these partners before providing any information to them.
7.2 Group companies:
We are owned by Angi International LLC, and we work closely with other businesses and companies that fall under the Angi Inc. family. We may share certain information about your usage of the site with Angi Inc. and other Angi Inc. companies for the purposes of security, optimization of products and services, marketing, and internal reporting.
7.3 Where required by law:
We may share your Personal information with law enforcement agencies, courts, other government authorities or other third parties where we believe it necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party.
7.4 In the context of a transaction:
We may share your Personal Information with potential transaction partners, service providers, advisors, and other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell or transfer all or a portion of our assets or business. Should such a sale or transfer occur, we will use reasonable efforts to obligate the entity to which we transfer your Personal Information to use it in a manner that is consistent with this Privacy Policy.
8. Information security and storage
8.1 We implement physical, technical, and organizational security measures designed to safeguard the Personal Information we process through our Services. These measures are aimed at providing on-going integrity and confidentiality for your Personal Information. We evaluate and update these measures on a regular basis. However, no information system is impenetrable, so we cannot guarantee the absolute security of your information.
8.2 We retain your Personal Information for as long as we have a relationship with you. When deciding how long to keep your Personal Information after our relationship with you has ended, we take into account our legal obligations. We may also retain records to investigate or defend against potential legal claims.
9. International data transfer
9.1 Your Personal Information may be transferred to, stored, and processed in a country that is not regarded as providing the same level of protection for Personal Information as the US, and may be available to the government of those countries under a lawful order made in those countries.
9.2 We have put in place appropriate safeguards to provide adequate protection for your Personal Information. For more information on the appropriate safeguards in place and to obtain a copy of such safeguards, please contact us using the contact information at Section 2 of this Privacy Policy.
10. Changes to the Policy
10.1 We may modify or update this Privacy Policy from time to time. If we make any revisions that materially change the ways in which we process your Personal Information, we will notify you of these changes before applying them.