The Instapro Quality Standard
Pros who sign up to Instapro must adhere to our quality standards.
Instapro House Rules
The Instapro community of pros takes pride in their work and in their relationships with our homeowners. We require all pros to agree to our House Rules to demonstrate their commitment to service and quality.
Always treat homeowners with respect.
Instapro pros must conduct themselves professionally, both online and in person. You must clean up the site after the job is complete. We value mutual respect, so we remind both pros and homeowners to communicate with each other respectfully. We absolutely do not tolerate any physical or verbal abuse.
Always keep to the agreements and appointments you make with homeowners.
Make sure:
- You show up to your appointments on time
- Your quote matches what you agreed with the homeowner
- You complete the work to the agreed schedule and to the best of your ability
We understand that things happen, and sometimes appointments need to change. In these cases, we ask that you get in contact with the homeowner ahead of time to reschedule.
Clearly communicate costs and timings
Your customers want clarity and certainty. They trust you as an expert. Be sure to clearly and quickly communicate any changes to the schedule of works and any additional costs.
Communicate clearly and professionally
When homeowners invest in their home, they expect a professional quote. All quotes must be written in plain English. Offers should be clear, understandable and realistic. Don't message the fee you've paid to Instapro when creating the quote.
Deliver outstanding work and be proactive
The most important thing is carrying out quality work. Only take on leads you can complete, and never cancel jobs you have already started. Keep communicating with the homeowner and inform them of any problems. By doing this, you'll avoid possible complaints. Remember, you can always contact us for advice on how to resolve issues with homeowners.
Accepting our Quality Standards
By signing up as a pro and using our service, you accept and agree to these quality requirements. In the event of complaints, we will conduct an investigation that could result in the deletion of your Instar account. If you have any questions, please reach out to us at info@instapro.com.